Protection <360>® and device protection (2024)

Learn howProtection<360>®(P<360>) protects your device. If you need to file a claim,find out how.

What's included with P<360>

Protection<360> covers the repair or replacement of your device in the event of hardware service issues (mechanical breakdown), even after the manufacturer's warranty expires, accidental damage, and loss and theft.

• For complete coverage details, benefits, limitations, exclusions, and costs, visit mytmoclaim.com/terms.
• Device protection is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen or suffers a mechanical breakdown.
• Protection<360> gives you access to both an insurance plan and a service contract plan, including Apple Care Service for eligible Apple devices. In New York, these options can be bought separately.

In New York:

• The Insurance Device Protection Plan provides coverage for accidental damage, loss, and theft.
• The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
• Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
• If the device was bought from another provider:To enroll in the Insurance Device Protection Plan and receive the same discount, visit aT-Mobile store orContact Uswithin 30 days of enrollment. You must show proof of service contract.

How claims work

• Get up to five total claims in any rolling 12-month period based on the date of the first repair or replacement for loss, theft, and accidental damage (including screen-only repair).
  • No limit on hardware service (mechanical breakdown) claims.
  • Once your claim is approved, a service fee/deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card or eCheck.
• $5 processing fee for warranty exchanges through T-Mobile.
  • No processing fee for eligible hardware service claims handled by the manufacturer. All BYOD hardware service exchanges must be handled by Assurant.
  • No processing fee for BYOD coverage (add savings and overnight shipping.)
• File claims online atwww.mytmoclaim.com or in the Protection<360>^®app on Android or iOS

Monthly cost

For complete plan details, including monthly cost, benefits, exclusions, deductibles, limits, and disclosures, visit mytmoclaim.com/terms.

Service fee/deductible

• Service fee/deductible is based on your device model and the type of claim, which will be collected at the time your claim is approved.
• For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit:https://mytmoclaim.com/deductible.aspx

Check you have device protection coverage

Enroll in device protection

• If you didn’t add device protection at the point of sale, you may still register for itafter completing a visual mechanical inspection at aT-Mobile store.
• A visual mechanical inspection is completed in-store to ensure eligibility and that the device is free of physical or mechanical damage. The same eligibility requirements apply when you Bring your own Device (BYOD).

Cancel device protection

You may cancel coverage from your account online at any time.

• Once device protection is removed from the account you are not eligible to re-add the service with your current equipment.If you cancel device protection, itcannot be re-addedto the device or line until another qualifying event, such as a new device purchase.
• By removing device protection, you will also lose these services:
  • In the unfortunate event that your device is lost, stolen, or damaged, you are responsible for the full cost to repair or replace your device.
    • Apple devices will lose AppleCare Services, and it cannot be re-added to this device.
    • Review the price of a new device, and compare it to the customer's deductible. Check the AssurantMy Deductiblepage for additional information.
  • McAfee Security with ID theft protection support, which helps to:
    • Protect devices (up to 10) against the latest viruses, malware, and online threats
    • Wipe and lock your data remotely
  • JUMP! Upgrades

Full Terms

For complete coverage details, including benefits, limitations, exclusions and costs, please visitmytmoclaim.com/terms.

Insurance coverage is underwritten by American Bankers Insurance Company of Florida. Service contract coverage is provided by Federal Warranty Service Corporation, United Service Protection, Inc., and Assurant Service Protection, Inc. All of these companies operate under the trade name Assurant. McAfee^® Security for T-Mobile is provided by McAfee, Inc. The McAfee^® Security for T-Mobile app and the Protection<360>app by Assurant^® aren’t insurance products or service contracts and are part of Protection<360>.