To ensure your request is processed as quickly as possible, please do the following before starting your online claim:
If your device was lost or stolen, call T-Mobile at1-877-778-2106to suspend your service and protect yourself against unauthorized charges.
Have your mobile number and device information (manufacturer, model, and serial number). Your device's serial number (IMEI) is 15 digits long. This number is typically located underneath the battery or may be found on the original packaging for your device, your purchase receipt, or you may call T-Mobile at1-877-778-2106to obtain the serial number.
Once your claim is approved, a non-refundable deductible may apply. Please be prepared to provide an acceptable form of payment. We accept credit card, pre/post paid credit card, and e-Check. To view your deductible amount, please click onMy Deductible.
Please note:If your device was accidentally damaged a return address label, along with instructions will be sent to you. You will need to return your claimed device within 10 days of receipt to avoid an unrecovered equipment fee.
What information do I need to start a claim?
Please remember that only the authorized person on the account can file a claim. To help you get through the claims process quickly, we recommend that you have the following items handy before you begin:
Your 10-digit Mobile Number or your device's Serial Number
Make and Model of the device
Email Address (to provide you with updates on the status of your claim or replacement device)
A form of payment for your deductible, in the event that one is required once your claim has been approved.
How can I check the status of my claim?
The fastest and easiest way to check the status of your claim anytime is by visiting theHomepageon this site and following these three easy steps:
From theHomepage, start atFile or Track My Claim. Enter your Mobile Number or Serial Number and click "Submit". Once your number has been verified, click on "Track My Claim".
Enter your Zip Code and the words you see (including the space) in the spaces provided and click "Continue".
Tabs will appear at the top of your screen providing you with additional information as you move through the claims process. Simply click on each tab for details.
Fraud Notice
Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claims containing any materially false information or conceals, for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may subject such person to criminal and substantial civil penalties.
California:For your protection California law requires the following to appear on this form: Any person who knowingly presents false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.
District of Columbia:WARNING: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines. In addition, an insurer may deny insurance benefits, if false information materially related to a claim was provided by the applicant.
Florida:Pursuant to s. 817.234, Florida Statutes, any person who, with the intent to injure, defraud, or deceive any insurer or insured, prepares, presents, or causes to be presented a proof of loss or estimate of cost or repair of damaged property in support of a claim under an insurance policy knowing that the proof of loss or estimate of claim or repairs contains any false, incomplete, or misleading information concerning any fact or thing material to the claim commits a felony of the third degree, punishable as provided in s. 775.082, s. 775.083, or s. 775.084, Florida Statutes.
Kentucky:Any person who knowingly and with intent to defraud any insurance company, or other person files a claim for insurance containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime.
Maryland:Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly or willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.
New Jersey:Any person who knowingly files a statement of claim containing any false or misleading information is subject to criminal and civil penalties.
New York:Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the stated value of the claim for each such violation.
Pennsylvania:Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties.
Washington:It is a crime to knowingly provide false, incomplete, or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines, and denial of insurance benefits.
